Returns & Refunds Policy
At agroserve-dz.com, customer satisfaction is important to us. We want you to feel confident when shopping with our store. This Returns & Refunds Policy explains the conditions under which returns may be accepted, how refunds are processed, and what customers can expect if an item arrives damaged, defective, or incorrect.
agroserve-dz.com is operated by The Villarreal Consulting Group LLC.
Business Information
The Villarreal Consulting Group LLC
80933 Dartmouth Ave, Indio, California 92201, United States
Email: [email protected]
Phone: (760) 902-8645
Return Eligibility
Customers may request a return within 30 days of receiving the order.
To be eligible for a return, the item must meet the following conditions:
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It must be unused, unworn, and in its original condition.
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It must be returned in the original packaging whenever possible.
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It must not show signs of misuse, damage caused by the customer, or excessive handling beyond what is necessary to inspect the item.
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Proof of purchase, such as an order confirmation or receipt, must be provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
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Final sale or clearance items
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Gift cards
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Personalized, customized, or made-to-order items
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Items that have been used, altered, washed, or damaged after delivery
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Items returned without prior contact or sufficient order information
If a product is marked as non-returnable, this will take precedence over general return eligibility.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at [email protected].
To help us review the issue quickly, please include:
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your order number,
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a description of the problem,
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and clear photos showing the item and its condition.
If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution at our discretion.
Return Process
To request a return, please contact our support team first at [email protected].
Please do not send items back without contacting us in advance. Once your request is reviewed and approved, we will provide return instructions. Returns sent without prior authorization may experience delays in processing or may not be accepted.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.
Original shipping charges are typically non-refundable unless the return is due to our error or a verified product issue.
If a refund is approved for a return caused by our mistake, we may reimburse reasonable return shipping costs or provide another appropriate solution.
Refunds
Once the returned item is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to the original payment method used for the purchase. Please note that it may take 5–10 business days for the refunded amount to appear in your account, depending on your bank, card issuer, PayPal, or Stripe processing times.
Refunds may be partial or denied if the returned item does not meet the required return conditions.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please first check with your bank, credit card provider, PayPal, or payment processor. Processing times can vary between financial institutions.
If you still need assistance, please contact us at [email protected] and we will review the status with you.
Order Cancellations
Orders may be canceled only if the request is made before the order has entered processing or shipment preparation.
Because orders are processed quickly, we cannot guarantee that cancellation requests will always be possible. If the order has already been processed or shipped, the order may instead fall under this Returns & Refunds Policy once delivered.
Exchanges
We do not guarantee direct exchanges on all items. If an exchange is requested, please contact us first so we can review the situation and advise the best available solution.
Contact Us
If you have any questions about returns, refunds, damaged items, or cancellation requests, please contact us:
The Villarreal Consulting Group LLC
80933 Dartmouth Ave, Indio, California 92201, United States
Email: [email protected]
Phone: (760) 902-8645